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FAQs

General

Can I request samples?

Yes, you can order samples, and we will apply the bulk order pricing to ensure you receive them at the most affordable rate. Simply provide us with your freight collect account details (e.g., FedEx, DHL, TNT). If you don’t have an account, you will be required to cover the express shipping fees. The cost of the samples will be credited back to you when you place a bulk order.

What is the MOQ?

Current models with EOS brand, MOQ is 100-500 pcs.

Customized models, MOQ is 500-3000 pcs.

Products

Can you make master key system?

Yes, EOS SECURE specializes in designing and manufacturing customized master key systems tailored to your specific requirements. Our master key solutions provide centralized control, allowing one key to open multiple locks, while individual keys open only specific locks. Contact us with your needs, and we’ll create a secure and efficient system for you.

Can you make security features on the lock cylinders?

Yes, EOS SECURE is well-versed in lock cylinder testing standards, including EN1303 and ANSI grades. We integrate advanced features such as anti-drilling, anti-bumping, anti-picking, and anti-breaking into our lock cylinders. Additionally, EOS SECURE can customize further functionalities based on your specific requirements.

Can we have our own new restricted keyway lock cylinders?

Yes, EOS SECURE can develop custom restricted keyway lock cylinders tailored to your needs. We offer the ability to create unique keyways with enhanced security features, ensuring that only authorized individuals can access your system. Let us know your specifications, and we’ll design a solution that meets your exact requirements.

 
Can we obtain new patents on the lock cylinders or develop new models for us?

Yes, if you're launching a new project and planning for large orders, it’s definitely worth considering a unique lock cylinder design. EOS SECURE will sign a confidentiality agreement to protect your interests. With our state-of-the-art machinery, strict quality control, and professional manufacturing processes, we can advise on suitable design options and ensure the technical feasibility of the project. We are committed to helping you bring your vision to life while safeguarding your intellectual property.

 

 

Customization

Can EOS SECURE customize lock cylinders to fit our specific security needs?

Yes, EOS SECURE offers fully customizable lock cylinders tailored to meet your unique security requirements. Whether you need special features, keyways, or specific dimensions, we can design and manufacture a solution just for you.

How can EOS SECURE assist with designing custom lock cylinder systems?

EOS SECURE has extensive experience in designing lock cylinder systems. We work closely with clients to understand their needs and provide expert guidance on design, security features, and functionality. Our team ensures that the system is not only secure but also technically feasible and easy to implement.

Service

What is your lead time for production?

Typically, the lead time is 35-45 days for regular orders. If the goods are being produced for the first time, the production time may be extended by 5-10 additional days.

How do you handle quality issues or defective products after shipment?

Before shipment, EOS SECURE ensures strict quality control. After delivery, except for damage caused by handling, if any defects are found, EOS SECURE provides solutions such as supplying replacement parts or offering product replacements.

 
What after-sales services do you offer?

EOS SECURE provides after-sales services such as production follow-up, promotional material support, complaint handling, and logistics tracking.

 
 

Payment

What is your terms of payment?

EOS SECURE provides after-sales services such as production follow-up, promotional material support, complaint handling, and logistics tracking.

 

Shipping

What are your shipping terms?

For small trial orders, we ship by air or express. For bulk orders, we arrange sea or air shipments based on your preference, or you can choose to pick up the goods directly from our factory.

 

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  • No.29 Ronghua South Road, Xiaolan Town, Zhongshan City 528415, Guangdong, China
  • +86 134 2043 6003
  • [email protected]
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